Be careful -you might be tempted to answer the question with an automatic ‘YES’ – but, what if I said, ‘No’. Would you think I’m crazy? In this video I’ll tell you about a painful, but important lesson Tony and I learned about customer service that may help your cleaning business too.
Before you’re done watching this video episode you’ll hear how making practical and informed decisions rather than rash or uninformed ones can be a big benefit to you and your cleaning business.
Thanks for watching our video Should You Treat All Of Your Janitorial Customers The Same? but also be sure to check out our video, The Secret to Marketing Your Janitorial Business where you’ll hear how switching the focus from you to your prospect may be the single hardest, yet most important factor in improving your marketing and as a result business fortunes.
Plus, we hope you continue to check out Dan’s weekly videos in the future to hear his latest ideas, tips and strategies ‘concerning things you’re concerned about’, such as how to bid cleaning jobs profitably. You’ll quickly discover practical keys about what it really takes to flip a cleaning company from painful to profitable. Want to flip yours?
Hey Amy, glad you found the video helpful. Wishing you all good things, Dan
Great point Dan. Just made me realize I really am not up to par on the profitability of each client.